Terms and conditions

Reservations – Terms:
All bookings will be confirmed by mail or e-mail, with deadlines permitting a deposit check of 30% of the cost of the accommodation, or payment by credit card.
The balance will be paid upon your departure.
We accept credit cards (Mastercard and Visa) as well as holiday vouchers as a down payment.
There is no minimum stay, except during the summer season when a minimum of 2 nights is required (see management, according to the booking schedule).
Arrivals are from 5 pm to 8 pm, hour of service of the table d’hôtes.
For late arrivals, please call us by phone. (A delay is always possible).
Good things having unfortunately an end, the departures will have to be done before 11 o’clock.

Children are allowed in suites designed for three people, in the case of a second child, we could lend you an extra bed (cost 30 Euros with breakfast).
For children under 2 years, a baby cot will be provided free of charge in all rooms.

Animals :
Pets (dog or cat educated) are allowed for a contribution of 10 Euros per day and per animal.
The animals must be kept on a leash, they can sleep in the room in their basket that you brought. They are proscribed in dining room, lounges, and relaxation area.
Access to the pool will not be tolerated. Waste in the park will be picked up by their masters.

Smokers :
The Mazamet Gardens ask smokers to refrain from entering the entire property.
Smoking outside in the park, is allowed provided that the butts are placed in the ashtrays reserved for this purpose.
Disabled :
Our rooms are not equipped for people with reduced mobility.
However, an indoor domestic elevator has been designed for people with reduced mobility or breathing difficulties when climbing stairs.
This unit serves all floors including the ground floor for access to the relaxation area, meeting room.


Article 1 – Scope and pre-contractual information
These general rental conditions (hereinafter referred to as the “General Conditions”) apply to all bed and breakfast rentals (hereinafter the “Rooms”) concluded between the owner of the establishment (hereinafter “Lessee”) and the individual consumers (hereinafter the “Customer (s)”).
No special conditions may, without formal and written acceptance of the Lessor, prevail over these General Conditions, so that all the contrary conditions posed by the Customer will be, in the absence of express acceptance of the Lessor, unenforceable to the latter.
The Lessor reserves the right to modify these Terms and Conditions at any time, it being understood that the modifications will only be applicable to bookings made subsequent to said modifications.
These General Terms and Conditions are communicated to any Customer who requests them and are in any case available on the website of the Lessor: www.jardinsdemazamet.fr
They are also communicated during the confirmation of reservation of rooms to the email address indicated by the Customer.
Any booking of room and especially any payment of a deposit for the reservation implies the unconditional acceptance of these Terms and Conditions.
Accordingly, the Customer expressly acknowledges having had communication, prior to the reservation of rooms and the conclusion of the contract, in a legible and understandable manner, these General Conditions and all the information listed in Article L.121- 17 of the Consumer Code and in particular the following information:

  • the essential characteristics of the services and especially the rooms proposed by the Lessor;
  • the price of services and room rentals, as well as the means of payment accepted;
  • information on the identity, activity and contact details of the Lessor;
  • information on the absence of right of withdrawal;
  • these General Conditions are written in French in their original version, which is the only authentic version, taking precedence over any other version translated into a foreign language;
  • If any provision of these Terms and Conditions is declared null and void, regardless of the legal basis by a Tribunal or any other authority or authority, such a decision shall not affect the validity of the other stipulations.
  • Failure to exercise, at any time, a prerogative or right hereby acknowledged, or to require the performance of any of the terms hereof, shall in no way be construed or construed as a modification of the contract, or an express or implied waiver of the right to exercise such prerogative in the future, or the right to demand the scrupulous execution of the commitments entered into herein.

Article 2 – Identity and details of the Lessor
The rental services described in these General Conditions are offered by the Lessor, all of whose information and contact details are given below:
Identity: SARL Les Jardins de Mazamet
SIRET number: 83916793900017
N ° VAT intra-community: FR70839167939
Address: 6, rue Henri Gardet – 81200 Mazamet
Website: www.jardinsdemazamet.fr
Phone: 05 63 61 26 97
Email: contact@jardinsdemazamet.fr

Article 3 – Description of Services – Bed and Breakfast

3.1 Rental services, rooms and all ancillary and / or additional services that may be offered by the Lessor are described in detail about their specificities and qualities on the website of the Lessor .

Although the Lessor makes every effort to ensure that the photographs on its website are faithful and updated reproductions of its Rooms and services, variations may occur due in particular to the technical characteristics and color resolution of the photographs. .

Similarly, for reasons of internal organization and to ensure the comfort of rooms and the renewal of furniture and equipment, the Lessor may be required to replace some furniture and / or equipment on the photographs of the website.

The Customer can not therefore claim any compensation, or in any way question the reservation made due to the inadequacies and delays of updating some photographs of its website.

The Customer has in any event the possibility to solicit the Lessor for any additional question and / or clarification on the details of the services and rooms offered by contacting him at the coordinates referred to in article 2 above.

Similarly, a specific estimate may be established by the Lessor in view of the specific needs and requests expressed by the Customer.

3.2 The Customer is expressly informed that the rooms proposed by the Owner are designed for a specific and determined number of people.

Accordingly, the Lessor may at any time, without liability in any manner and for any reason whatsoever, refuse the entry and presence of additional persons in the Rooms initially rented.

The Customer expressly acknowledges and accepts that the rental services proposed by the Lessor are for a limited and determined period of time, so that he can not claim, for any reason and for any reason whatsoever, a right to maintain places.

Article 4 – Formation of the contract – Booking conditions

4.1 Confirmation of reservation

It is expressly reminded that the Customer can take note of the precise description of the hiring services and Rooms proposed by the Lessor, through the website of the latter and / or by contacting the Lessor according to the contact details referred to in the Article 2 above.

Whatever the mode of contact, the Lessor sends to the Customer, at his postal address or email as directed by the Customer, a booking confirmation (hereinafter the “Booking Confirmation”) containing the details of the or Chamber (s) reserved, prices and methods of payment, including the deposit referred to in article 4.2 below, and these General Conditions.

4.2 Payment of a deposit

4.2.1 Unless otherwise agreed by the Lessor, the conclusion of the rental agreement is expressly subject to the prior payment of a deposit of twenty-five percent (25%) of the total amount of the reservation made, inclusive of all taxes (VAT included).

The Customer is informed of the obligation to pay this deposit and payment terms in accordance with article 5.2 below, at the Confirmation of Reservation referred to in article 4.1 above.

It is expressly agreed that the payment of the aforementioned percentage constitutes a “down payment”, thus excluding the qualification of “down payment” in accordance with the provisions of Article L.131-1 of the French Consumer Code.

Consequently, the payment of this deposit by the Client and its collection by the Lessor binds the parties to the rental agreement firmly and definitively, subject to the stipulations of articles 4.5 and 4.6 below.

Any deposit paid by the Client is cashed upon receipt by the Lessor to validate firmly and definitively the reservation of the Room (s) and deducted from the invoice for the total amount of the stay.

It is expressly reminded that the payment of a deposit by the Customer entails the unconditional acceptance of these Terms and Conditions.

4.2.2 Notwithstanding the aforementioned stipulations, for reasons of internal organization of its establishment and for stays of less than two nights, the Lessor reserves the right to require the Customer to pay in full cash prior to any firm and final reservation. of rooms.

In this case, the Customer will be expressly informed during the booking confirmation sent by the Lessor.

4.3 Booking and online payment

4.3.1 The Customer may make a reservation of Rooms directly from the website of the Lessor.

  • In this case, it must obligatorily follow the following steps:
  • Fill out, according to the instructions provided to him online, the booking form made available to him where he must include the information necessary for his identification, including his name, first name, postal address, e-mail address;
  • Check the elements of the reservation and, if necessary, identify and correct any errors and omissions;
  • Validate the reservation, the total price including all taxes (TTC) as well as the payment of the deposit according to the conditions referred to in article 4.2 above;
  • Follow the instructions of the online payment server to pay the price inclusive of all taxes (VAT included) or the deposit requested in accordance with article 4.2;
  • The Customer then receives electronically and without delay a booking confirmation mentioning the acceptance of the payment and the validation of the reservation made.

4.3.2 The Customer who has chosen to make a reservation from the website will definitively validate his reservation, given a summary displayed on the screen, by clicking on the tab “confirmation of reservation with payment obligation” to demonstrate his commitment, his knowledge and his acceptance of these General Conditions and the reservation made.

At the end of the booking process, it is recommended that the Customer download, save or print these Terms and Conditions.

4.4 Modification / Cancellation by the Customer

4.4.1 Unless otherwise agreed by the Lessor, the bookings of Rooms made as the dates of arrivals can not be modified by the Customer, as from their firm and final validation and in particular the receipt of the deposit referred to Article 4.2 above.

In any case, the Customer agrees to notify the Lessor of any late arrival in relation to the date and time agreed upon and in any case after 20 hours in accordance with Article 6.1 below.

In the absence of information and if the Customer does not appear before the imperative arrival hours referred to in article 6.1 below, unless the Lessor agrees otherwise, the booking will be deemed canceled by the Customer and the Lessor may have freely from its Chambers.

4.4.2 Except in case of force majeure, in case of cancellation of the booking by the Customer:

  • six (6) weeks or more before the start date of the stay: the Lessor agrees to reimburse the Customer the full amount paid;
  • less than six (6) weeks before the start date of the stay: the Lessor keeps the entire deposit paid;
  • less than eight (8) calendar days before the date of the beginning of the stay: the Lessor (i) keeps the whole of the deposit paid and he reserves the right to request the total amount, including all taxes (TTC), of all nights reserved, except for additional non-consumed services.

4.4.3 Similarly, in the event of no-show of the Client, without information or warning in this respect from the Lessor, as in the case of shortened stay, the Lessor retains the full amount of the deposit paid and reserves the right to request the total amount, including all taxes (including tax), of all booked nights, except for extra non-consumed services.

4.4.4 In any case, the Customer undertakes to inform the Lessor of any modification and / or cancellation by any written means (letter, fax, e-mail).

4.5 Modification / Cancellation by the Lessor

4.5.1 Given the management constraints specific to the reservation of rooms and for reasons of security and / or temporary rehabilitation of the rooms, the Owner reserves the right to change the room initially reserved by a room of the same capacity and standard or higher capacity and standard.

In this case and unless otherwise agreed by the Lessor, the Customer may not request any reduction in the price of the reservation made.

4.5.2 Except in cases of force majeure, in case of cancellation of the booking by the Lessor:

  • less than six (6) weeks before the start date of the stay: the Lessor shall reimburse the Client the full amount of the deposit paid;
  • less than eight (8) calendar days before the date of the beginning of the stay: the Lessor refunds the whole of the deposit paid and, in the absence of amicable solution agreed to relocate the Customer pays a compensation equal to the total amount, all taxes included (TTC), of all the nights reserved, with the exception of additional services not consumed.

4.5.3 In any case, the Customer undertakes to inform the Lessor of any modification and / or cancellation by any written means (letter, fax, e-mail).

Article 5 – Prices and methods of payment

5.1 Price :

The rental prices of the Rooms and any ancillary or additional services are indicated by the Lessor on its website and / or in all brochures, documents and Internet platforms provided and / or accessible to the Customer, as well as in the Booking Confirmation addressed. in accordance with Article 4.1 above.

Unless otherwise stated, these prices are inclusive of all taxes (VAT included) taking into account the VAT rate applicable on the day of booking except for the tourist tax.

The Lessor reserves the right to modify its prices at any time, it being understood that the price changes will only be applicable to bookings made after such modifications.

5.2 Payment terms :

On the day of departure, the Lessor establishes an invoice corresponding to the total amount, inclusive of all taxes (including tax), of the booked stay, minus the deposit previously paid in accordance with article 4.2 above.

The balance of the invoice is to be paid by the Customer on the day of departure. The additional services consumed by the Customer during his stay will also be subject to an invoice and a payment at the end of his stay.

The means of payment available to the Customer are: Cash, credit card, transfer, check, check-holiday.

Article 6 – Obligations of the Lessor

6.1 Subject to the regular completion of the booking formalities by the Customer and in particular the payment of the deposit referred to in article 4.2 above, the Lessor undertakes to make available to the Customer the room (s) ( s) booked according to agreed dates and length of stay.

In this context, unless otherwise agreed by the Lessor, the Customer is expressly informed of the mandatory arrival and departure times below:

  • Arrival times: 17 hours, it being specified that the Customer must inform the Lessor in case of arrival after 20 hours.
  • Departure times: no later than 11 am

6.2 Subject to the provisions of article 4.5.1 above, the Lessor undertakes to guarantee the Customer the peaceful enjoyment of the rented room and the availability of its equipment and furniture.

Article 7 – Customer’s Obligations

7.1 Use of rooms and places

7.1.1 The Customer is required to use and enjoy peacefully as a “good father” of the room (s) rented, and furniture and equipment thereof.

It is strictly forbidden to smoke in the rooms as well as the common areas of the property owner.

More generally, in order to ensure the tranquility and peaceful enjoyment of the premises by all the customers of the Renter, each Client undertakes to respect a reasonable and appropriate savoir-vivre, as well as any instructions that would be communicated by the Lessor and that would not appear in these Terms and Conditions.

7.1.2 In accordance with Article 1731 of the Civil Code, the Customer is presumed to have received the rented room, its furniture and equipment in a good state of use and conservation and is obliged to return them to the Lessor in the same state.

Therefore, the Customer responds and is obliged to compensate the Lessor for any damage and / or loss occurring during the stay, rendering the rented room unsuitable for its destination and any new rental, unless such damage and / or loss have taken place without his fault.

The Customer is required to send to the Lessor its claims relating to the compliance and / or condition of the Rooms reserved within a period of three (3) calendar days from the date of entry into the premises.

In any case, the Customer is obliged to inform the Lessor as soon as possible of any incident, deterioration and / or damage that would occur from his or her fact or not, from the entry into the premises and for the duration stay.

7.2 Animals:

Les animaux domestiques de compagnie sont acceptés dans l’établissement du Loueur pour une participation de 10 Euros par jour et animal.

7.3Swimming pool :

The swimming pool is accessible every day during the opening period and in the following day slot: 9am to 8pm.

The access and use of the pool area are exclusively reserved to the Resident Customers, under their sole and exclusive responsibility, so that the Lessor can not be held liable for any reason whatsoever for any accident occurring in the area. pool area.

Minors wishing to access the swimming pool must be accompanied by their parents and / or an adult with authority over them, who are solely and exclusively responsible for their custody and supervision.

More generally, each Customer undertakes to scrupulously respect any indication and any instructions provided by the Lessor regarding the access and use of the pool area.

7.4 Liability towards minors :

The Client is expressly informed and alerted that the minors present and evolving in the establishment of the Lessor are placed under the sole and complete responsibility of their parents and / or any person having authority over them.

7.5 Personal property :

The personal property of the Customer is under the sole and entire responsibility of the latter, to whom it is necessary to take all precautionary and security measures that are useful and necessary for their preservation and / or for any damage they may cause.

Subject to the legal provisions in this matter, the Lessor shall not be liable for any loss, theft, injury and / or damage to property and / or persons in the Lessor’s business, regardless of be the cause and the moment.

Article 8 – Force majeure

8.1 In accordance with Article 1148 of the Civil Code and the definition used in the case law of French courts and tribunals, force majeure means any event outside the control of the Parties that is both unforeseeable and irresistible. / or inevitable.

Consequently, it is expressly agreed that in case of default of one of the Parties to any of the obligations provided for and / or arising from these General Conditions due to an event of force majeure within the meaning of this article, the defaulting Party can not be held liable to the other Party.

8.2 In particular, the Customer is expressly informed that the Lessor may be prevented, against his will, from respecting all or part of his obligations provided for and / or arising from these General Terms and Conditions as a result of an event of force majeure, such as that, in particular, without this list being exhaustive: the bad weather, the earthquakes, the fires, the storms, the floods, the water damages and any climatic event rendering impossible the reception and / or the lodging of the customers in normal and legal conditions of safety.

In such cases, it is expressly agreed that the Lessor shall not be liable for any reason whatsoever, nor shall he be liable for any indemnity to the Client as a result of the total or partial non-performance of his obligations.

Article 9 – Personal data

The information and data concerning the Customer are collected and collected by the Lessor solely for the purpose of processing the bookings of Rooms.

This information and data may be collected and stored in a file of customers belonging to the Lessor.

In accordance with the “Loi Informatique et Libertés” of January 6, 1978, the Customer has the right to access, withdraw and rectify his personal data from the Lessor by contacting the latter according to the contact details referred to in Article 2 .

Similarly, the Customer is expressly informed that during the process of booking rooms, he may be required to accept or refuse to receive subsequent commercial and / or promotional offers from the Lessor.

Article 10 – Disputes:

These General Conditions and any contractual relationship arising between the Parties, are exclusively governed by French law, with the exception of any other legislation and / or foreign regulations.

For any dispute relating to the validity, interpretation, performance, non-performance, interruption and / or termination of these General Conditions and any obligations arising from them, the jurisdiction of the Courts shall be determined in accordance with the rules of procedures and applicable international regulations and conventions.